Refund Policy

1. Cancelling Before Shipment

You can cancel an order yourself from your Order Details page at any time before it has shipped, at no cost. If you paid via bKash, Nagad, or bank transfer, please contact support after cancelling so we can process your refund back to you.

2. Requesting a Return

Once your order is marked delivered, you can request a return from your Order Details page by describing the reason (e.g. wrong size, damaged item, not as described). Our team reviews every return request.

3. How Refunds Are Processed

If your return is approved, the item is marked returned and the value of the item is refunded to you. For Cash on Delivery orders that have not yet been paid, no refund is necessary. For orders paid via bKash, Nagad, or bank transfer, our support team will contact you to arrange the refund to your original payment method.

4. If a Return Is Rejected

If we are unable to approve your return request, we will explain the reason on your Order Details page. You are welcome to contact support if you have further questions about the decision.

5. Non-Returnable Situations

Items that are used, damaged by the customer after delivery, or requested well after delivery without a valid reason may not be eligible for return. Each request is reviewed individually.

6. Contact

For help with a cancellation, return, or refund, please reach out via our Contact Us page.